At COVERTOK, we value our customers and strive to provide the best shopping experience. Please review our cancellation policy below before placing an order.
1. Order Cancellation by Customer
Orders can be canceled within 12 hours of placement. After this period, the order is processed and cannot be canceled.
To request a cancellation, please contact our customer support team at [your email/contact number].
If the order has already been shipped, cancellation will not be possible. In such cases, you may refer to our Return & Refund Policy.
2. Cancellation by COVERTOK
We reserve the right to cancel an order due to:
Product unavailability
Payment issues
Incorrect pricing or technical errors
Fraudulent or suspicious transactions
If we cancel your order, you will be notified via email or phone, and a full refund will be processed within 5-7 business days.
3. Refunds for Canceled Orders
If your order is successfully canceled within the allowed time, the refund will be processed to your original payment method within 5-7 business days.
Refund processing time may vary based on your bank or payment provider.
4. Changes to Orders
If you need to modify your order (size, color, or address), please contact us within 12 hours of placing the order.
After this period, changes may not be possible as the order may already be processed.
For any queries, feel free to contact our customer support team at:
📧 Covertokofficial@gmail.com
📞 +91 98386 88544